FAQ

I’m a registered Afra account holder, and I’ve forgotten my password. How can I reset?

Finding your lost password is an easy process. On the log-in screen, you should see a ‘Forgot Password’ link next to the ‘Sign In’ button.

Clicking on the link will bring up a prompt asking you to enter the email address that’s associated with your Afra account.

Does Afra offer online product registration?

Yes, Afra offers online product registration. If you wish to register one of our products online, please visit here

What payment modes does Afra offer?

Afra offers the following payment options:

1) Debit / Credit card
2) Cash on Delivery (COD)

Do I get a receipt for my online order?

Yes. Upon placing your order, Afra will send an order invoice in the email you have provided

Does Afra save the details of my bank card?

Afra is committed to and respects the privacy of our customers. We do not save the credit card or bank details of any of our customers.

What is the estimated time for delivery once the order is placed?

Next day delivery for Dubai and Sharjah. It takes 2 to 3 working days for other Emirates.

What happens If I'm not available at home to receive the delivery?

The courier company will contact you before attempting to deliver the product.

How can I return or exchange the product?

Afra will only accept returns if the item is still in perfect working order, unused, undamaged, and still in its original packaging, along with all the accessories, instruction manuals and internal packing it came with. You can find our written policy here: [link]

How can I track my order online?

You can track the status of your order by clicking on the "Track Orders" tab.

How do I cancel my order?

If you wish to cancel your order for any reason, kindly contact Afra’s customer service for assistance. Email: customercare@afrauae.com Phone: 800 AFRA (2372)

How do I contact Customer Service?

Afra’s dedicated Customer Service team will ensure all your queries and complaints are addressed appropriately. For more information kindly follow the link given below. UAE Toll-Free: 800 AFRA (2372) EMAIL: customercare@afrauae.com

Who should I contact for any complaints?

Afra’s customer service team will address all complaints and concerns. Email: customercare@afrauae.com Phone: 800 AFRA (2372)

Where can I give my feedback or suggestions for Afra?

We would always like your feedback or suggestions that will help us serve you better. Kindly check the below link.

Does the purchased product come with any warranty?

All products purchased on Afra’s online store, come with a standard 1-year manufacturing warranty.

How long is the warranty on AFRA products?

Small Appliances (kettles, blenders, vacuum cleaners, etc.): 2 Year Manufacturer’s Warranty
Large Appliances (washing machines, refrigerators, freezers, etc.): 1 Years Manufacturer’s Warranty
Warranty validity begins from the date of purchase as per the sales invoice.