Customers may request a return, replacement, or refund within 7 to 14 days of delivery, in accordance with applicable UAE consumer protection regulations. Returns are accepted for products that are defective, damaged, or not as described, even if opened, while returns for change of mind are only accepted if the item is unused, unopened, and in its original packaging with all accessories intact. Non-returnable items include used electronics, items with broken seals, personal-use products, and clearance items unless found defective. Approved returns may be eligible for repair, replacement, or refund, and refunds will be processed using the original payment method, with return shipping covered only in cases of defective or incorrect items.